Frequently Asked Questions

How do I place an order?
Simply browse our storefront, add your favorite items to the cart, and check out using your preferred payment method—or a comp code if you’ve got one!

Do I need an account to place an order?
Nope! You can shop and check out as a guest, no account needed.

Can I use a comp code?
Yes, you can! If you’ve received a comp code, just enter it at checkout to get select items at no cost.

What payment methods do you accept?
We accept all major credit cards.

How long does shipping take?
We aim to ship in-stock items within 1–2 business days. For international orders, please allow 7–10 business days. Once your order is on its way, you’ll receive tracking details so you can follow your swag’s journey.

Can I send swag to someone else?
Of course! Just enter their shipping information at checkout, and we’ll take care of the rest.

What should I do if I’m unsure about my size for apparel?
No worries! Every apparel item comes with size options and a helpful sizing guide to make sure you get the perfect fit.

What happens if an item is out of stock?
We’re constantly updating our inventory! However, if something’s sold out, feel free to reach out and we’ll let you know when it’s back in stock.

Can I return or exchange an item?
Absolutely! If there’s an issue with your order, just let us know, and we’ll make things right.

Who do I contact if I have a question or issue?
We’re here to help! Reach out to us at community@pantheon.io, and we’ll get back to you as soon as we can.